Journal Press India^®

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DMAIC methodology of Six Sigma is a quality improvement and problem solving technique for an organisation. Majorly manufacturing and production industries implement this technique for betterment of the process. The study in this paper is based on implementing DMAIC technique of Six Sigma in vocational education and training for improving the quality of vocational education while considering the student’s perspective. Variety of quality control tools are used in this study to identify the factors affecting the quality education and to solve the issues for the same. During study some key factors like unsatisfactory internship during industrial semester, less time devoted to the practical and lack of interpersonal skills among students are identified. The solutions for the same are found out in a systematic way by using quality control tools (Pareto chart, check sheets, Fish bone diagram). After implementing these solutions for respective issues the Sigma level increased so the overall percentage of satisfied students also increased by 20% for three vital variables. Though still there is a scope of improvement in the mentioned issues but this study will help academician to understand the quality concept in vocational educational and training.

Keywords

Quality control, quality improvement, vocational education and training, six-Sigma.

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