Journal Press India®

Employees’ Acceptance of Information Technology in Post Offices: A Study of Select Post Offices in the Assam Postal Circle

Vol 5, Issue 1, January - June 2018 | Pages: 56-74 | Research Paper  

Article has been added to the cart.View Cart (0)

Author Details ( * ) denotes Corresponding author

1. * Payal Dutta, Assistant Professor, Department of Management, Pandit Deendayal Upadhyaya Adarsha Mahavidyalaya, Tulungia, Bongaigaon, Assam, India (
2. Ashima Sharma Borah, Associate Professor, Department of Management, K.C.Das Commerce College, Guwahati, Assam, India (

Information Technology (IT) is a buzzword in the present economic scenario. It is a tool to build a digital global economy. Thus, organizations worldwide are increasingly introducing various technological changes in their operations. The Indian Postal Department now renamed as India Post is a recent example in this regard. Although IT is beneficial to an organization, its adoption and usage puts the employees in a continuous refinement process. This may trigger different kinds of reactions from the employees towards IT use in their organization. Hence, the study has been an endeavour to identify the factors that significantly have a bearing on the employees’ intentions to accept IT at their workplace. The study has been conducted in post offices and it is based on both primary and secondary data.


Information Technology; Employees’ intentions; Post office

  1. Akbar, F. (2013). What affects students' acceptance and use of technology? A test of UTAUT in the context of a higher-education institution in Qatar. Dietrich College, Information Systems. Pittsburgh: Carnegie Mellon University.
  2. Al-Gahtani, S. S., Hubona, G., & Wang, J. (2007). Information technology (IT) in Saudi Arabia: Culture and the acceptance and use of IT. Information and Mangement, 44(8), 681-691.
  3. Alrawashdeh, T., Muhairat, M., & Alqatawnah, S. (2012). Factors affecting acceptance of web-based training system: Using extended UTAUT and structural equation modeling. International Journal of Computer Science, Engineering and Information Technology, 2(2), 45-54.
  4. Anderson, J. E., & Schwager, P. H. (2004). SME adoption of wireless LAN technology: Applying the UTAUT model. 7th Annual Conference of the Southern Association for Information Systems, (39-43). Retrieved from
  5. Armenakis, A. A., & Bedeian, A. G. (1999). Organizational change: A review of theory and research in the 1990s. Journal of Management, 25(3), 293-315.
  6. Attuquayefio, S., & Addo, H. (2014). Using the UTAUT model to analyze students' ICT adoption. International Journal of Education and Development using Information and Communication Technology, 10(3), 75-86.
  7. Barua, M. (2012). E-governance adoption in Government organization of India. International Journal of Managing Public Sector Information and Communication Technologies, 3(1), 1-20.
  8. Birch, A. J., & Irvine, V. (2009). Preservice teachers' acceptance of ICT integration in the classroom: applying the UTAUT model. Educational Media International, 46(4), 295-315.
  9. Faghihi, A., & Allameh, S. (2012). Investigating the influence of employee attitude toward change and leadership style on change readiness by SEM (Case study: Isfahan Municipality). International Journal of Academic Research in Business and Social Sciences, 2(11), 215-227.
  10. Giri, S. (2014). An analysis of financial services using technology modernization of India Post with refer to Pondicherry postal division. International Journal of Advance Research in Computer Science and Management Studies, 2(10), 191-205.
  11. Gogus, A., Nistor, N., & Lerche, T. (2012). Educational technology acceptance across cultures: A validation of the unified theory of acceptance and use of technology in the context of Turkish national culture. Turkish Online Journal of Educational Technology (TOJET), 11(4), 394-408.
  12. Haderi, S. (2014). System characteristic facilitates the acceptance of information technology in middle east culture. International Journal of Business and Social Science, 5(6(1), 64-69.
  13. Ifinedo, P. (2012). Technology acceptance by health professionals in Canada: An analysis with a modified UTAUT model. 2012 45th Hawaii International Conference on System Sciences, (2937-2946). IEEE. Retrieved from
  14. Im, I., Hong, S., & Kang, M. S. (2011). An international comparison of technology adoption- testing the UTAUT Model. Information and Management, 48(1), 1-8.
  15. Jacobson, E., Trumbo, D., Cheek, G., & Nangle, J. (1959). Employee attitudes toward technological change in a medium-sized insurance company. Journal of Applied Psychology, 43(6), 349-354.
  16. Jain, P. R., Morris, P. S., & Raghuram, P. G. (2001). Indian Postal department generating financial resources. Vastrapur: Indian Institute of Management, Ahmedabad. Retrieved from
  17. Jones, L., Watson, B., Hobman, E., Bordia, P., Gallois, C., & Callan, V. J. (2008). Employee perceptions of organizational change: impact of hierarchical level. Leadership and Organization Development Journal, 29(4), 294-316.
  18. Khechine, H., Lakhal, S., Pascot, D., & Bytha, A. (2014). UTAUT model for blended learning: The role of gender and age in the intention to use webinars. Interdisciplinary Journal of E-learning and Learning Objects, 10(1), 33-52.
  19. Krejcie, R., & Morgan, D. (1970). Determining sample size for research activities.Educational and Psychological Measurement, 30(3), 607-610.
  20. McHugh, M. (1997). The stress factor: Another item for the change management agenda? Journal of Organizational Change Management, 10(4), 345-362.
  21. Mishra, A., & Akman, I. (2010). Information technology in human resource management: An empirical assessment. Public Personnel Management, 39(3), 243-262.
  22. Mishra, S. (2014). Adoption of M-commerce in India: Applying theory of planned behaviour model. The Journal of Internet Banking and Commerce, 19(1), 1-17.
  23. Moqbel, M. (2012). Explaining user acceptance of social networking: employees' perspective. Computer Mediated Communication, article 11, 13(1), 110-118.
  24. Nair, I., & Das, V. (2011). Analysis of recent studies undertaken for assessing acceptance of technology among teachers using TAM. International Journal of Computer Applications, 32(8), 38-46.
  25. Paluri, R., & Mehra, S. (2015). Exploring the acceptance for e-learning using TAM among university students in India. International Journal Process Management and Benchmarking, 5(2), 194-210.
  26. Potadar, M., Mehta, M., & Potdar, S. (2015). Challenges ahead of India post- a review.International Journal of Research in Management, 1(5), 129-136.
  27. Ramolapremalatha, J. (2016). Applicability of unified theory of acceptance and use of technology in Indian context- a review. International Journal of Marketing, Financial Services and Management Research, 5(2), 29-39.
  28. Rebeka, R. & Indradevi, R. (2013). A study on employees attitude towards change- a conceptual view. Indian Journal of Applied Research, 3(8), 456-458.
  29. Riyat, S. (2008). Globalization of Indian postal service - a study. Retrieved from India post:
  30. Safeena, R., Date, H., Kammani, A., & Hundewale, N. (2012). Technology adoption and Indian consumers: study on mobile banking. International Journal of Computer Theory and Engineering, 4(6), 1020-1024.
  31. Saibaba, S., & Murthy, T. (2013). Factors influencing the behavioural intention to adopt Internet Banking: An empirical study in India.Researchers World- Journal of Arts, Science and Commerce, 4(1), 77-91.
  32. Sareen, M., & Jain, A. (2014). The role of social influence and consumer's effort expectancy on online shopping: An empirical study of India. International Journal of Management Research and Business Strategy, 3(1), 138-158.
  33. Singh, A. B. (2013). Designing mobile money order: Integrating india post to banking systems through mobile banking. Research proposal for Ph.D thesis. Symbiosis International University, Department of Management. Retrieved from
  34. Singh, S., Singh, D., Singh, M., & Singh, S. (2010). The forecasting of 3G market in India based on revised technology acceptance model. International Journal of Next-Generation Networks, 2(2), 61-67.
  35. Smith, C. (2014). Change Management. Retrieved from
  36. Snell, S. A., Stueber, D., & Lepak, D. P. (2002). Virtual HR departments: Getting out of the middle. In R. L. Heneman, & D. B. Greenberger.Human Resource Management in virtual organizations, pp. 81-101. Connecticut: Information Age Publishing.
  37. Srinivasan, S., & Devi, L. (2006). Post office savings schemes- an impetus for rural investment. Indian Journal of Marketing, 36(1), 22-38.
  38. Subrahmaniam, M. (2010). Evaluating training programmes in India post. Researchers World- Journal of Arts, Science and Commerce, 1(1), 81-94.
  39. Swarnalatha, V. (2014). A study on employee resistance towards organizational change with special reference towards prosper exports, Tirupur, India. Research Journal of Management Sciences, 3(1), 1-5.
  40. Taiwo, A., & Downe, A. (2013). The theory of user acceptance and use of technology (UTAUT): A meta-analytic review of empirical findings. Journal of Theoretical and Applied Information Technology, 49(1), 48-58.
  41. Tripathi, S. (2014). Factors influencing the technology acceptance of social media in India: A literature review and research agenda for future. Advances in Computer Science and IT, 1(2), 43-47.
  42. UTAUT Wiki. (2015). Unified theory of acceptance and use of technology. Retrieved from technology
  43. Vakola, M., Tsaousis, I., & Nikolaou, I. (2004). The role of emotional intelligence and personality variables on attitudes toward organizational change. Journal of Mangerial Psychology, 19(2), 88-110.
  44. Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: toward a unified view. MIS Quarterly, 27(3), 425-478.
  45. Venkatesh, V., Thong, J., & Xu, X. (2012). Consumer acceptance and use of information technology: extending the UTAUT. MIS Quarterly, 36(1), 157-178.
  46. Venkatesh, V., Zhang, X., & Sykes, T. A. (2011). Doctors doo too little technology: A longitudinal field study of an electronic healthcare system implementation. Information Systems Research, 22(3), 523-546.
  47. Wittig, C. (2012). Employees' reactions to organizational change. OD Practitioner,44(2), 23-28.
  48. Yoo, S. J., & Huang, W. H. (2011). Employees' E-learning acceptance levels in the workplace of South Korea. In M. Simonson (Ed.), 34th Annual Proceedings, pp. 268-277. Jacksonville: Association for Educational Communication and Technology.
  49. Zhan, Y., Wang, P., & Xia, S. (2011). Exploring the drivers for ICT adoption in government organization in China. 2011 4th International Conference on Business Intelligence and Finacial Engineering (BIFE), (pp. 220-223). Retrieved from
Abstract Views: 466
PDF Views: 65

Advanced Search


Indira School of Bus...

Indira School of Mangement Studies PGDM, Pune Organizing Internatio...

Indira Institute of ...

Indira Institute of Management, Pune Organizing International Confe...

D. Y. Patil Internat...

D. Y. Patil International University, Akurdi-Pune Organizing Nation...

ISBM College of Engi...

ISBM College of Engineering, Pune Organizing International Conferen...

Periyar Maniammai In...

Department of Commerce Periyar Maniammai Institute of Science &...

Institute of Managem...

Vivekanand Education Society's Institute of Management Studies ...

Institute of Managem...

Deccan Education Society Institute of Management Development and Re...

S.B. Patil Institute...

Pimpri Chinchwad Education Trust's S.B. Patil Institute of Mana...

D. Y. Patil IMCAM, A...

D. Y. Patil Institute of Master of Computer Applications & Managem...

Vignana Jyothi Insti...

Vignana Jyothi Institute of Management International Conference on ...

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.