Journal Press India®
Grievance Handling in Ranbaxy: A Case Study
Vol 4 , Issue 2 , July - December 2015 | Pages: 35-39 | Research Paper
Published Online: January 08, 2016
Author Details
( * ) denotes Corresponding author
1.
* Kanchan Bhatia, HoD, MBA, Sagar Institute of Research & Technology (SIRT), Bhopal, Madhya Pradesh, India
2.
Shweta Mittal, Associate Professor, IMR, Ghaziabad, Uttar Pradesh, India
The maintenance of quality work-life is the biggest challenge for any organization today. The failure to meet the standards would generate grievances among the employees and would have a bearing upon the harmonious relationship in the workplace. Broadly, a grievance can be defined as any discontent of dissatisfaction related to organizational matters. It can be real or imaginary, rated or unvoiced, written or oral.
A grievance is any alleged violation of the contract, past practice, employer rules, previous grievance or arbitration settlements, or violation of any such law. An employer is under an obligation to state in the terms and conditions of employment, the details of the person concerned to whom any employee who has a grievance may approach.
Every organization strives to establish an excellent working environment. This would further facilitate increased employee morale and a better performance and thus help an organization to achieve its goals. Grievance handling procedure in Ranbaxy is my topic of research .In this I am going to discuss about the various aspects related with the grievances of the employees, their satisfaction level with the grievance handling procedure being followed by the company, The satisfaction level towards the working arrangement, practices and methods used to solve grievance in the company, etc
Keywords
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- Dale S Beach : Personnel Management, Macmillan Publishing Company, New York, 1965.
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- Edwin B Flippo: personnel Management, Richard Irwin , Ilinois. 1917
- Malhotra Naresh K. (2008) Marketing Research, 5th edition
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- Mirza S Saiyadain: Personnel Management, Tata McGraw Hills, New Delhi 1997
- Ratnam Venkata C.S (2006) Industrial Relations, 2nd Edition, Oxford University Press
- S Chandra: Grievance Procedure: A survey of Practices in Industries in India. Hyderabad
Journal
- Ganapathi R. and Balaji Prasad M.(2008) “Effects of Working Environment on the Performance of Executives”, Asia-Pacific Business Review, Volume IV, No. 3, pp 117-123.
- Matlay Harry (1999) “Employee Relations in the Firm”, Employee Relations, Volume 21, No.3, pp 285- 295.
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