Journal Press India^®

Author Details ( * ) denotes Corresponding author

Taxes play a major role in any economy to fund public spending and for redistribution of wealth. Before the introduction of GST, there were multiple taxes charged by the Centre and states in India making the overall tax structure more complicated. To harmonize the system of indirect taxes in India, Goods and Services Tax (GST) was implemented on 1st July 2017, replacing various indirect taxes such as VAT, custom duty, excise duty, etc. It is a comprehensive tax in which large number of central and states taxes were merged into a single tax. The main aim of GST was to reduce the double or cascading tax burden on taxpayers, making the indirect taxation system easy and transparent. The common people are affected by the GST and they have different opinion regarding its fairness. It may be possible due to different level of awareness and understanding. The purpose of this paper is to find out the degree of consumers’ awareness and perception about GST. This study uses primary data which is collected through the well structured questionnaire from the consumers belonging from different age groups. Furthermore, the study looks to examine the relationship between customer’s awareness and perception about GST.

Keywords

Goods and services tax (GST); Value added tax (VAT); Cascading tax burden; Awareness; Perception; Simplification of tax structure

1. Agarwal, D. M. K. (2017). People’s perception about GST: An empirical study. Kaav International Journal of Economics, Commerce & Business Management, 4(3), 1-6.
2. Ahmad, M. A. R., Ismail, Z., & Halim, H. A. (2016). Awareness and perception of taxpayers towards goods and services tax (GST) implementation. International Journal of Academic Research in Business and Social Sciences, 6(11), 2222-6990.
3. Al-Dalaien, B. O. A., & Al-Kasasbeh, Y. S. Y. (2018). Impact assessment of goods and services tax (GST) on business-a survey of producers perception. Mediterranean Journal of Basic and Applied Sciences, 2(2), 18-25.
4. Central Board of Indirect Taxes and Customs (CBIC). (2019, June 1). Goods and services tax (GST) concepts & status. Retrieved from https://cbic-gst.gov.in/pdf/01062019-GST-Concept-Status.pdf.
5. Menon, P. B., & Ali, A. K. (2018). A study on the public opinion towards GST implementation with special reference to Tanur Municipality, Kerala. IOSR Journal of Business and Management, 30-34. Retrieved from https://iosrjournals.org/iosr-jbm/papers/Conf.18010-2018/Volume%202/9.%2030-34.pdf.
6. Chouhan, V., Shakdwipee, P., & Khan, S. (2017). Measuring awareness about implementation of GST: a Survey of small business owners of Rajasthan. Pacific Business Review International, 9(8), 116-125.
7. Garg, Y., & Anand, N. (2019). Impact of GST on the exports of carpets & floorings industry in India. Retrieved from https://www.ijrte.org/wp-content/uploads/papers/v8i2/B2038078219.pdf.
8. Garg, Y., Anand, N., & Singh, B. (2020). The impact of implementation of GST on indirect tax revenue across the States. Newzen Research Publications, 10(4), 1-5.
9. Maheshwari, T., & Mani, M. (2019). Consumer awareness and perception towards Goods and Service Tax implementation in India: A study in national capital region. IUP Journal of Accounting Research & Audit Practices, 18(2), 76-88.
10. Mohanty, P., & Chandran, A. (2017). GST and the paradigm shift: A peripheral view. VISION: Journal of Indian Taxation, 4(1), 51-67.
11. Shaari, N., Ali, A., & Ismail, N. (2015). Student's awareness and knowledge on the implementation of Goods and Services Tax (GST) in Malaysia. Procedia Economics and Finance, 31, 269-279.
12. Shamsuddin, A., Ruslan, M. M., Halim, A. A., Zahari, N. F., & Fazi, N. M. (2014). Educators’ awareness and acceptance towards Goods and Services Tax (GST) implementation in Malaysia: A study in Bandar Muadzam Shah, Pahang. International Journal of Business, Economics and Law, 4(1), 1-10.
13. Shanti, S. & Murty, A. V. N (2019). Advanced machine learning technique tohandle filtering unwanted messages in onlinesocial networks. International Journal of Innovative Technology and Exploring Engineering(TM), 8(7), 409-413.
14. Suresh, G., & Kumar, M. R. (2018). Factors influencing perception of GST-analytical study in Bangalore city. IOSR Journal of Business and Management (IOSR–JBM), 20(3), 13-18.
15. Ubais, P. I., & Kuriakose, A. (2016). Awareness and perception of traders about GST: A study limited to Kanjirapally Thaluk. Splint International Journal of Professionals, 3(12), 63-70.
16. Nandal, S. & Diksha, (2018). Perceptions of traders and manufacturers towards GST. Journal of Management Research and Analysis, 5(3), 259-267.