IRCTC: A Case of Service Failure

Ms. Shipra Singh; Mr. Mohd. Aamir Khan

doi:https://doi.org/10.51768/dbr.v13i1.131201210

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IRCTC: A Case of Service Failure

Shipra Singh, Mohd. Aamir Khan

https://doi.org/10.51768/dbr.v13i1.131201210

Published Online: January 04, 2012

Author Details ( * ) denotes Corresponding author

1. * Shipra Singh, Assistant Professor, Department of Management, Delhi School of Professional Studies and Research (Approved by AICTE), Delhi, India (shiprasingh@dspsr.in)

2. Mohd. Aamir Khan, Student, Delhi School of Professional Studies and Research (Approved by AICTE), Delhi, India

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