Journal Press India^®

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Purpose: This comprehensive literature review delves into the intricate dynamics of psychological empowerment, focusing on its key components: self-determination, impact, competence, and meaning. It also explores the relationship between psychological empowerment and various forms of prosocial service behaviors, including role-prescribed service, cooperation, and extra-role service behaviors, within the organizational context. Design/Methodology/Approach:The review methodology facilitates the exploration, analysis, and synthesis of existing research on psychological empowerment and prosocial service behaviors. Findings: This study contributes by outlining research frameworks for further exploration and offering practical implications for organizations aiming to enhance employee engagement and customer satisfaction. Research Limitations: The research methodology relies heavily on the available literature, which may introduce selection bias if key studies are overlooked. Managerial Implications: Recommendations for organizational leaders and HR practitioners through leadership styles, employee autonomy, job redesign and employee training to design work environments that promote psychological empowerment and encourage prosocial service behaviors. Originality/Value: The originality and value of the paper lie in its novel integration of psychological empowerment and prosocial service behaviors, offering fresh theoretical insights and practical strategies for fostering positive organizational outcomes

Keywords

Psychological Empowerment, Self-Determination, Competence, Prosocial Service Behavior, Cooperation, Extra-Role Service Behavior

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