Journal Press India^®

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Burnout is a response to chronic job related emotional and interpersonal stressors that emerges from the long term exposure to demanding situations. Female bank employees are often required to spend considerable time in the interaction with the customer and this daily friction can cause chronic stress and poses the risk of burnout. The purpose of this study is to identify the factor of job burnout and to analyze the level of job burnout among the female bank employees. 150 female bank employees from Coimbatore district are selected as sample for the study through simple random sampling method. The primary data were collected with the help of a structure questionnaire and analyzed using statistical tools such as factor analysis, correlation analysis and Anova Test. The study identifies that out of 21 parameter of job burnout, 3 factors have been extracted and these three factors explain the total variance of job burnout among the female bank employees to the extent of 51.26%. Thus, the result revealed that when female employees are more emotionally exhausted, they may experience more depresonalization and at the same time it reduces their personal accomplishment. Hence, it is recommended that by creating friendly relationship among the coworkers and positive attitudes toward customer creates a trustful work environment and help the female employees to get rid of excessive job burnout.

Keywords

Job burnout, emotional exhaustion, depersonalization, personal accomplishment

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