Journal Press India®

Automation Invading Human Resources: Digital Transformation and Impact of Automation in the Space of HR

Vol 22 , Issue 1 , January - June 2021 | Pages: 62-69 | Research Paper

Author Details ( * ) denotes Corresponding author

1. * Yamini Meduri, Assistant Professor, Vignana Jyothi Institute of Management, Hyderabad, India (
2. Pavithra Yadav, Additional Principal, Slate-The School, Hyderabad, India (,)

Purpose: Innovation, Automation, Artificial Intelligence and Robotics are the new buzz words disrupting organizational processes by making their way into almost every function of the organization and HR is no exception. Automation has entered HR with a drift and aims at bringing a new look to human resources function, which is promising to help reduce time in people related processes and thus, increasing the efficiency & productivity. This paper aims at answering the fundamental question that is bothering HR: Does automation really take away our jobs? Is this the end of human connecting with HR?

Design/Methodology/Approach: the current study involved qualitative conversational methodology derived from the interviewing techniques using a social media platform like LinkedIn. The sample group is the HR professionals from the industry and the data collected with be put through qualitative analysis to derive information from the data.

Findings: The study highlighted that the HR professionals acknowledge the need and usability of technological advancements in the HR domain to not only ease the processes but also to increase the efficiency of the function. The study enlisted the opportunities and challenges of using automation in HR processes and a way forward for organizations to capitalize on the technology.

Research Limitations: The study was more qualitative in nature which can be supported by quantitative findings using case study approach in the future.

Managerial Implications: HR automation is going to be come the new normal for many organizations and it is important that the HR personnel are competent to capitalize on the opportunities and address the challenges.

Originality/Value: Research in the area of automation focused more on the organizational automation as a whole, but very less on HR in specific. The current study attempts to develop the need and benefit of automation from the HR standpoint.


Automation, HR Technology, Workplace, Culture, Human connect, HRM

  1. Balasundaram, S., & Venkatagiri, S. (2020, January). A structured approach to implementing Robotic Process Automation in HR. In Journal of Physics: Conference Series, 1427(1), 012008, IOP Publishing.
  2. Bersin, J. (2018). HR technology disruptions for 2018: Productivity, design, and intelligence reign.
  3. Bhatnagar, J. (2008). Managing capabilities for talent engagement and pipeline development, Industrial and Commercial Training.
  4. Bustamante, M. & Gandhi. N (2018). Human resources in the age of automation. Retrieved from, Accessed on August 07, 2020.
  5. Chauhan, A., Sharma, S. K., & Tyagi, T. (2011). Role of HRIS in improving modern HR operations, Review of Management, 1(2), 58-70.
  6. Chawla, N., MacGowan, R. L., Gabriel, A. S., & Podsakoff, N. P. (2020). Unplugging or staying connected? Examining the nature, antecedents, and consequences of profiles of daily recovery experiences, Journal of Applied Psychology, 105(1), 19.
  7. Church, A. H., & Dutta, S. (2013). The promise of big data for OD: Old wine in new bottles or the next generation of data-driven methods for change. OD Practitioner45(4), 23-31.
  8. Collier, D. A. (1983). The service sector revolution: The automation of services. Long Range Planning, 16(6), 10-20.
  9. Daugherty, L. C., Parsaei, H. R., & Kolli, S. S. (1993). Strategic justification of advanced automated technology systems using an expert system, Computers & Industrial Engineering, 25(1-4), 107-110.
  10. Diassi, T. (2016,  August 04). Why automation is the next step in HR’s evolution, Retrieved from, Accessed on August 07, 2020.
  11. Gupta, P., Fernandes, S. F., & Jain, M. (2018). Automation in recruitment: A new frontier, Journal of Information Technology Teaching Cases, 8(2), 118-125.
  12. Gyan Baffour, G. (1999). The effects of employee participation and work design on firm performance: A managerial perspective. Management Research News.
  13. Kapoor, B., & Kabra, Y. (2014). Current and future trends in human resources analytics adoption, Journal of Cases on Information Technology (JCIT)16(1), 50-59.
  14. Kovach, K. A., Hughes, A. A., Fagan, P., & Maggitti, P. G. (2002). Administrative and strategic advantages of HRIS, Employment Relations Today, 29(2), 43-48.
  15. Lawler III, E. E., Levenson, A., & Boudreau, J. W. (2004). HR metrics and analytics–uses and impacts, Human Resource Planning Journal27(4), 27-35.
  16. Leite, H. D. R., & Vieira, G. E. (2015). Lean philosophy and its applications in the service industry: A review of the current knowledge, Production, 25(3), 529-541.
  17. Lengnick-Hall, M. L., & Moritz, S. (2003). The impact of e-HR on the human resource management function, Journal of labor research, 24(3), 365-379.
  18. Limited, H. (2017, November). Transform HR With Intelligent Automation: Organizations should make an actionable plan, Retrieved from ja9vnxzt.html, Accessed on August 07, 2020.
  19. Limoncelli, T. A. (2018). Documentation is automation, Communications of the ACM, 61(6), 48-53.
  20. Mann, G. (2020, June 23). Scaling up data science | Bloomberg Professional Services, Retrieved from, Accessed on August 07, 2020.
  21. Manyika, J., Lund, S., Chui, M., Bughin, J., Woetzel, J., Batra, P., & Sanghvi, S. (2017). Jobs lost, jobs gained: Workforce transitions in a time of automation. McKinsey Global Institute, 150.
  22. Marler, J. H., & Boudreau, J. W. (2017). An evidence-based review of HR Analytics, The International Journal of Human Resource Management, 28(1), 3-26.
  23. Nawaz, D. N. (2019). Robotic process automation for recruitment process, International Journal of Advanced Research in Engineering and Technology, 10(2).
  24. Nawaz, M. N., & Gomes, A. M. (2014). Automation of the HR functions enhance the professional efficiency of the HR Professionals-A Review. International Journal of Managment, IT and Engineering, 4(2), 364-373.
  25. Oosthuizen, R. M. (2019). Smart technology, artificial intelligence, robotics and algorithms (STARA): Employees’ perceptions and wellbeing in future workplaces. In Theory, Research and Dynamics of Career Wellbeing (pp. 17-40). Springer, Cham.
  26. Pan, S. L., & Zhang, S. (2020). From fighting Covid-19 pandemic to tackling sustainable development goals: An opportunity for responsible information systems research, International Journal of Information Management, 102196.
  27. Papageorgiou, D. (2018). Transforming the HR function through robotic process automation, Benefits Quarterly34(2), 27-30.
  28. Peterson, C. M., & Peterson, T. O. (1988). The Dark Side of Office Automation: How People Resist the Introduction of Office Automation Technology, Human Factors in Management Information Systems, 1, 183.
  29. Robinson, M. F. (2019). Artificial Intelligence in Hiring: Understanding Attitudes and Perspectives of HR Practitioners, Wilmington University (Delaware).
  30. Sandbiller, K., Rimonta, D., & Gencarelli, P. (2016). UniCredit workplace transformation: From smart working to next-generation spaces, Corporate Real Estate Journal, 5(4), 300-313.
  31. Scharmer, O. (2018, November 04). Facebook and Silicon Valley’s Silent Spring: The Question of Technology, Retrieved from, Accessed on August 07, 2020.
  32. Schneider, R. (2005). Robotic automation can cut costs. Manufacturing Engineering, 135(6), 65-70.
  33. Shenton, A. K., Hay-Gibson, N. V., & Shenton, K. (2011). From human vending machines to lateral thinking: Helpful theories and models for school librarians, School Libraries Worldwide17(2), 1.
  34. Shivakumar, S. K. (2020). Digital Transformation to Next-Generation Workplaces, In Build a Next-Generation Digital Workplace (pp. 199-226). Apress, Berkeley, CA.
  35. Sivathanu, B., & Pillai, R. (2018). Smart HR 4.0–how industry 4.0 is disrupting HR, Human Resource Management International Digest.
  36. Spell, C. S. (2001). Organizational technologies and human resource management, Human Relations, 54(2), 193-213.
  37. Team, E. (2018, July 23). Robotic Process Automation Is Coming To HR – Here’s What You Need To Know, Retrieved from, Accessed on August 07, 2020.
  38. Tillman, T. (2009). HR Technology Tools: Less Time on Paper and More on People, School Business Affairs, 75(10), 16-17.
  39. Turnage, J. J. (1990). The challenge of new workplace technology for psychology, American psychologist, 45(2), 171.
  40. Weeks, K. O. (2013). An analysis of human resource information systems impact on employees, Journal of Management Policy and Practice, 14(3), 35-49.
  41. Yeung, A., Woolcock, P., & Sullivan, J. (1996). Identifying and developing HR competencies for the future, Human Resource Planning19(4), 48-58.
Abstract Views: 6
PDF Views: 36

Advanced Search


3rd International Co...

About the Conference At the outset, the multifarious Covid-19 pande...

International Confer...

ABOUT THE INTERNATIONAL CONFERENCE Today, the world of business is ...

Call for Reviewers

In keeping with JPI’s policy of commitment to high standards of ...

Call for papers

JPI invites original and unpublished manuscripts in the areas of comme...

By continuing to use this website, you consent to the use of cookies in accordance with our Cookie Policy.