Journal Press India^®

Author Details ( * ) denotes Corresponding author

The Indian banking sector is undergoing significant transformation due to increased competition, economic uncertainty, globalization, liberalization, privatization, and rapid technological advancements. These changes have intensified job demands and created complex, customer-centric, and technology-driven work environments. In this context, technical expertise alone is no longer sufficient for ensuring organizational effectiveness. Emotional intelligence (EI) has emerged as a critical capability for managers and employees to manage customer relationships, lead diverse teams, handle workplace stress, and adapt to continuous organizational change. This study examines and compares the emotional intelligence levels of managers in public and private sector banks and analyzes the influence of EI on organizational commitment, leadership effectiveness, and organizational climate. The study adopts a descriptive and analytical research design based on secondary data drawn from reputed academic journals and institutional reports. The findings reveal a positive relationship between emotional intelligence and employee performance, job satisfaction, stress management, and retention, highlighting emotional intelligence management as a vital tool for achieving sustainable excellence in Indian banking organizations.

Keywords

Emotional Intelligence; Indian Banking Sector; Organizational Excellence; Leadership Effectiveness; Workplace Climate

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