Journal Press India®

International Journal of Management Issues and Research
Vol 14 , Issue 1 , January - June 2025 | Pages: 110-123 | Research Paper

Digital Innovations in Post Office Schemes

Author Details ( * ) denotes Corresponding author

1. * Angelin Gnanakumar, Research Scholar, Management, Alagappa Institute of Management, Alagappa University, Karaikudi, Tamil Nadu, India (angelin.g.2023@gmail.com)
2. M.Ayisha Millath, Associate professor, Alagappa Institute of Management, Alagappa University, Karaikudi, Tamil Nadu, India (ayisham@alagappauniversity.ac.in)

The aggregation of digital innovations into India’s post office schemes has significantly reshaped the landscape of traditional savings and financial services. This study examines the advancements in technology including mobile banking, e-KYC, online portals, and secure transaction systems which transformed the accessibility, efficiency, and appeal of these schemes. By leveraging the digital platforms like India Post Payments Bank (IPPB), the postal network has extended its reach to urban and rural populations, fostering greater financial inclusion. Digital marketing and social media have played a crucial role in increasing awareness and adoption among techie and younger investors. This study highlights the dual role of technology as a driver of modernization and an enabler of financial inclusion, while also emphasizing the need for continuous investment in infrastructure and education to address existing challenges. The findings provide valuable insights about the digital innovations are shaping the future of post office schemes in India, aligning them with the nation’s broader vision of a digitally empowered economy.

Keywords

Aggregations; Digital innovations; Financial inclusion; Digital marketing; Social media

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